Are Chat Bots the Future? | EP 369

Are Chat Bots the Future?

1. Forms vs. Chat Bots 00:33
   • Forms will always have their place, but chat bots can definitely fill needs better in certain situations.
2. Chat bots create an interactive experience 01:26
   • Chat bots are much more interactive than forms and are a more personable experience.
   • It’s a great way to engage users.
   • We definitely think that chat bots are the future!
3. Chat bots are way more powerful than even the most advanced forms 03:17
   • They have more integrations and you can do much more advanced processes, like opt ins, schedule appointments, link to articles, etc.
   • This is great for sales and marketing, but also for customer support! A chat bot could cut down customer support inquiries significantly, which means you would need fewer customer support representatives.
   • Engagement on chat bots is also amazing. Way more than even email!

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